Frequently asked questions

On this page you can find questions people asked us. If your answer is not here, use our contact form, or email us

Using the website
In the shopping cart I see all taxes are included, how much is the tax I pay?

We are a company based in Holland. This means we have to charge 19% VAT for customers within the European Union. If your billing and shipping address is not within the European Union, you will not pay any VAT.

How do I order?
  1. Browse the different product categories by using the menu on the left.
  2. If you see anything you like, click "see details".
  3. Our products come in many colors, select the amount of balloons of each color you like. Press "update" if you are satisfied.
  4. You'll notice the shopping cart on the top right of the page contains your selected products. Press "view cart" to see your order. Press "Check out" to finish your order
  5. Provide your details and payment method
  6. Check your details, and press "Confirm and Pay". You order is final and all that is left to do is pay.
  7. We use the services of DocData for payment. This is save and secure. You will be asked for your payment details.
  8. You will receive an email with your order details.
When I like to pay I see the name MultisafePay, what is MultisafePay?

MultisafePay is our payment provider. Your payment will be handled by MultisafePay.

I like to order balloons but it seems they are out of stock!

To be sure every customer will get the products in time, we only sell products we have in stock. Please contact us about delivery times. We can probably help you out.

Balloons
Can you put a print on the balloons?

Yes, but we can only print balloons of 100cm diameter or smaller. For now, it is not possible to order them directly from our site. If you have any questions or requests, don't hesitate to let us know!

What kind of materials are used in the balloons

All balloons are made of natural latex. Latex balloons are composed of natural rubber sap and small amounts of non-toxic coagulants and pigments. They are 100% bio-degradable. When exposed to outdoor elements they are completely consumed by soil or water micro-organisms at a rate quicker than that experienced by an oak leaf under identical conditions. In much the same way maple syrup is harvested from the maple tree, the production of latex balloons contributes positively to the preservation of tropical rain forests because we incentivate the local habitants to cultivate the latex tree instead of cutting them.

Can you fill the balloons with helium?

Yes, you can! We had some questions about how much balloons you need to lift 100kg.

One cubic meter helium gas can lift about 1.1 kilograms.

Do you sell helium?

Sorry, we don't. Helium is a gas that is kept in cilinders. We cannot ship these cilinders. Please check out a local gas supplier to provide helium. Check out your national yellow pages, search for "helium gas"

How do I blow up these huge balloons?

You can not blow these balloons up with your mouth. You will need a pump of any kind. This can be a bicycle pump, or an electric pump. In a short time we will sell small pumps on this website as well.

Shipping
Can you send me a free sample of one of your balloons?

No, we don't send samples. It is easy and not too expensive to order a single balloon but beware the shipping costs will in most cases be more than the price of the balloon (Minimum shipping cost is 7,50 euro)

We get many requests for samples. The first thing we ask in our reply, is to provide us with a very good reason why you need a sample. We have to print the address, pack the balloon, buy the stamps, take the package to the postoffice. This process costs time and money, and unless you can prove you really intend to buy some, we don't send any samples.

Do you send balloons blown up?

No, at the moment this would be too expensive to ship. Although the package will not weight much, the box needed to pack the balloons is enormous.

Do you deliver to my Country?

When you look at your shopping cart, you can select your country and see what the shipping costs are. We hope we listed your country too! If not, let us know! We are based in Europe, The Netherlands, and balloon delivery to this continent is most common for us.

How much are the shipping costs

The shipping costs are dependend on the weight of your order and the country of destination. If you go to your shopping cart and select your country, the shipping costs will be displayed automatically. The mimimun shipping cost is always € 7,50

How long will it take for the order to arrive?

This depends on the destination. We ship all product from Holland. Normally, within Europe, the packages will arrive withing a week after we recieved the payment.